Wow – thank you. Please don’t make anything a rush. I’d rather get it right than fast. 2-3 weeks is ok.
I appreciate your rapid response and consideration of this situation. I am impressed in this process and your willingness to make it right. Truly excellent customer service.
You are good at your job. Make sure you tell your supervisor you turned a sour situation into a winner.
On Aug 18, 2011,I just want you to know I am absolutely delighted with the quality, service and value of my wall plaque. It is a gift I am sure it will be cherished for many years to come... I have bookmarked your site for the future.
Sincerely,
Patti W.