A+! I enjoyed my shopping experience with this company. I had changed my mind on the plaque style I ordered the day before. They made the change, and waived the $6 difference in price. And, they threw in a solar powered light for free. I expected to receive my order within 2-3 weeks, but I got it in just 1 week. It's beautifully and solidly crafted, and I can't wait to hang it!