Customer satisfaction is our top priority and we want you to be
completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process in absence of a manufacturer return policy that may be stated on the product page. We have a fully staffed team of experts who can walk you step
by step through this process.
PLEASE INSPECT YOUR ORDER
IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING
MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH
THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to
you by freight carrier (i.e., Eagle Global Logistics, Roadway) please
inspect the product for visible damage before the carrier leaves.
Please make any notations on the Bill of Lading (delivery receipt).
you are not satisfied with your purchase, you can return or exchange
the product within 30 days of receipt as long as the product is
returned in new, unused, and resalable condition inside its original
packaging. As a convenience, orders placed between November 1st and
December 25th will have the return guarantee extended to January 31st.
products properly returned under this policy are eligible for a refund,
which may include an in-store credit or credit to the original method
of payment. We will credit you for the total purchase price, upon
receipt of the product, less any applicable restocking fees. A
restocking charge of 25 to 30% may apply to some products. Certain
orders cannot be returned due to their uniqueness and/or
personalization to your specific request. Additional fees may apply if not returned in
original packaging. Return shipping costs will be at the customer's
expense. Some of our products are offered with free shipping, so please
note if you return a product that has free shipping our actual outbound
shipping costs will be deducted from your return refund. Returns will
be inspected prior to issuing credit. Please keep in mind, credit card
companies vary in the time they take to post credits.
If you are
returning a product that was originally purchased with a gift
certificate, you will receive an in-store credit as your refund. If you
are returning a product that was given to you as a gift, you will
receive an in-store credit as your refund.
Please contact customer service at 1-800-448-2870
for further instructions on your return and to receive an RMA (Return
Merchandise Authorization) number. In the unlikely event that your
order is incorrect, missing parts, damaged or defective, please call us
within 30 days and we will send you the correct product, replacement
product, or replacement parts at no cost to you. Our customer service
hours are Mon-Fri 9:00 AM to 8:00 PM ET.